Shipping policy

Thank you for shopping with Star Sniff. We are committed to delivering your order safely and efficiently.

Order Processing Time

Orders are processed within 1–2 business days after payment is received.

Orders are not processed or shipped on weekends or holidays.

Shipping Origin

All orders are shipped from our fulfillment location in:

Honolulu, Hawaii, United States

Shipping Destinations

United States

We ship across the United States.

Estimated delivery time:
6–11 business days

Delivery times include processing and transit time.

International Shipping

We ship internationally; however, delivery times and costs vary by destination and are calculated at checkout.

International customers may experience longer delivery times due to customs processing.

Shipping Rates

Shipping costs are calculated at checkout based on destination, package weight, order value.

Free Shipping (USA Only)

We offer free standard shipping on orders over $150 within the United States.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer.

Shipping Carriers

We use trusted carriers such as USPS, UPS, FedEx, DHL (for international orders).

Carrier selection depends on destination and package size.

Order Tracking

Once your order ships, you will receive an email with tracking information.

Please allow up to 48 hours for tracking updates.

Incorrect Address

Please ensure your shipping address is correct at checkout.

Star Sniff is not responsible for delivery issues caused by incorrect address details.

Lost, Stolen, or Delayed Packages

If your package is lost, delayed, or marked delivered but not received, please contact:

Management@starsniff.com

We will assist you in resolving the issue.

Shipping Delays

Delivery times are estimates and may be affected by weather disruptions, carrier delays, customs processing (international orders), peak seasonal demand.

We appreciate your patience during these situations.